At winna, we believe gaming should always be fun — never stressful, never harmful. We're committed to giving every Filipino player the tools, information, and support they need to stay in control and play responsibly.
Player Protection Tools
winna provides every registered player with a full suite of responsible gaming tools — available anytime, at no cost, directly from your account settings.
Set a daily, weekly, or monthly cap on how much you can deposit into your winna account. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling-off period.
Set a maximum session duration for your winna gaming sessions. When your time is up, you'll receive a clear on-screen notification and be automatically logged out. This helps prevent extended play sessions that can lead to fatigue-driven decisions.
Need a short break? Activate a cool-off period of 24 hours, 7 days, or 30 days. During this time, your winna account will be temporarily suspended — you won't be able to log in, deposit, or place bets. Your account and balance are safely preserved.
For players who need a longer break, winna offers self-exclusion periods of 6 months, 1 year, or permanent exclusion. Self-exclusion is processed within 24 hours of your request and cannot be reversed during the exclusion period. Contact our support team to activate.
Enable periodic reality check pop-ups that appear during your gaming session. These reminders display your session duration, total bets placed, and net gaming result — giving you a clear, honest picture of your activity so you can make informed decisions.
Set a maximum loss threshold for a given day, week, or month. Once your net losses reach your chosen limit, winna will automatically prevent further betting activity for that period. This tool is especially useful for players who want a hard financial safety net.
Know the Signs
Gaming at winna is meant to be a form of entertainment — like watching a PBA game or going to the movies with your barkada. But for some players, gaming can stop being fun and start becoming a problem. Knowing the warning signs early is the first step to getting help.
If you recognize any of the following signs in yourself or someone you know, we strongly encourage you to use winna's responsible gaming tools or reach out to our support team immediately.
Remember: Seeking help is a sign of strength, not weakness. winna's support team is available 24/7 and will treat all responsible gaming requests with complete confidentiality.
How to Self-Exclude
Requesting self-exclusion on winna is straightforward and confidential. Follow these steps to temporarily or permanently suspend your account.
Reach out to the winna support team via Live Chat (available 24/7) or by emailing [email protected]. Clearly state that you wish to activate a self-exclusion on your account.
Tell our support agent how long you'd like to self-exclude: 6 months, 1 year, 3 years, or permanently. Our team will confirm your chosen period and explain what happens to your account and balance during exclusion.
For your protection, winna will ask you to confirm your identity before processing the self-exclusion request. This ensures no one else can lock you out of your account without your knowledge.
Once verified, your self-exclusion will be processed and activated within 24 hours. You will receive a confirmation via email. During the exclusion period, your account will be fully suspended and you will not receive any marketing communications from winna.
When your self-exclusion period ends, your account will not be automatically reactivated. You must contact winna support and complete a brief responsible gaming review before your account can be reopened. This cooling-off step is there to protect you.
If you choose permanent self-exclusion, your winna account will be closed indefinitely and cannot be reopened under any circumstances. Any remaining balance will be returned to your registered GCash or bank account after a mandatory review period.
Self-Assessment
Answer honestly. If you find yourself checking more than two or three of these boxes, it may be time to use winna's responsible gaming tools or speak with a professional.
I have spent more money gaming than I originally planned to in the past month.
I have continued playing after losing money, hoping to win it back.
I have hidden my gaming activity or spending from my family or partner.
Gaming has caused me to miss work, school, or important family events.
I feel stressed, anxious, or irritable when I am unable to play.
I have borrowed money or sold personal items to fund my gaming.
I use gaming as a way to cope with stress, loneliness, or personal problems.
I have tried to cut back on gaming but found it difficult or impossible to do so.
If you checked 3 or more: We encourage you to activate a cool-off period or self-exclusion on your winna account, and to speak with a trusted friend, family member, or mental health professional. You are not alone — help is available.
Our Commitment
winna operates in the Philippine online gaming market with a genuine commitment to player welfare. We don't just follow the rules — we believe responsible gaming is the foundation of a sustainable, trustworthy platform that Filipino players can rely on for the long term.
Our responsible gaming program is built around four core principles: Prevention (stopping problem gambling before it starts), Detection (identifying at-risk players early), Intervention (providing tools and support to help players regain control), and Protection (enforcing strict age verification and account safeguards).
winna strictly enforces the 21+ age requirement for all players in the Philippines. Every new account undergoes identity and age verification before any real-money gaming activity is permitted. We use a combination of document verification and third-party KYC checks to ensure compliance.
winna also trains all customer support staff in responsible gaming awareness, so that every interaction with a player — whether about a bonus, a withdrawal, or a technical issue — is handled with sensitivity to potential problem gambling indicators.
Every winna player must verify their age before playing. We accept Philippine government-issued IDs including passport, driver's license, SSS ID, and PhilSys national ID.
winna's platform monitors player activity patterns for signs of problem gambling. If unusual behavior is detected, our responsible gaming team will proactively reach out to the player.
winna aligns its responsible gaming practices with PAGCOR's player protection guidelines for the Philippine online gaming market, ensuring our standards meet or exceed regulatory expectations.
Our dedicated responsible gaming support line is available around the clock. Whether you're in Manila, Cebu, Davao, or anywhere in the Philippines, help is always just a chat message away.
Gaming is more enjoyable when you're in control. Set your limits, know your boundaries, and enjoy everything winna has to offer — responsibly.
🔞 Must be 21 years or older to play. Gaming is for entertainment purposes only. Please play responsibly.